Support

Support

At DSL we combine the provision of robust and reliable, off-the-shelf or bespoke designed industrial computing solutions with a can-do attitude that helps our client deliver exceptional products and services to their customers. Our experienced team of highly trained technical sales and engineering staff are on hand to provide pre and post sale technical support without obligation, free of charge, for the duration of your project.

Meet our Support Team

The DSL support team has qualified Microsoft technical support engineers and combine years of hands-on product experience. Our aim is simple – to resolve any query/issue during the very first discussion.

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Report a Fault

In the unlikely event that a fault cannot be resolved immediately through our remote diagnosis, we may require the product to be returned to DSL using our efficient RMA procedure. This will not only expedite the process but we log it on our technical support monitoring system, track the case using a unique reference number and give you regular updates on progress in resolving the issue.

REPORT A FAULT FAULT FIXING PROCESS

FAQs

Whilst we encourage our customers to pick up the telephone or email us with any technical support issue or sales enquiry, sometimes you may also want to look it up yourself. We have compiled answers to some of our most common questions which can be found here

What is... ? (Glossary)

There is lots terminology to get to grips with in the electronic design and embedded industrial computing solutions sector and our clients often turn to us to help explain things or help resolve technical issues further up the chain. We’ve compiled this helpful glossary of terms to help explain things.

DSL promised, and delivered high quality reliable product on that promise.

Flexible and responds positively. A good working relationship built on trust.

DSL has supported us through our procurement and aftercare process.

DSL were very helpful and supportive while we developed our COPD Workstation

DSL went beyond the call of duty both before and after purchase, and to this day.

Support from the team at DSL has been quite brilliant.

DSL have proven to be a reliable supplier and we know we can always rely on them.

DSL’s products are still performing as reliably as day one after a decade.

DSL provide very reliable product backed up by good customer service.

DSL quickly react to satisfying our ever changing product