RMA Request

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Customer

Product

Contact Name

Serial Number

Telephone Number

Email Address

Please complete this form as fully as possible. Too much information is better than too little. ‘Does not work’ or ‘Faulty’ are insufficient descriptions and may well delay rather than expedite a resolution. Please also ensure the Serial Number box above is completed as this assists tracking

Once the completed form has been received and processed, you will be contacted and an RMA number will be allocated to your return.

Detailed fault description and how best to replicate the fault, to expedite investigation

RMA Return Address

Town

County

Postcode

Please ensure the supplied RMA number accompanies the Delivery Note on the outside of the packaging when it is returned.

The product MUST be returned in similar packaging to which it was supplied in (static dissipative) and all serial numbers must be intact, otherwise the warranty will be voided.

Please ensure all cables, memory, & other relevant hardware/software utilized by the product accompanies it so we have all the parts necessary to expedite diagnosis & repair. You are also advised to get proof of delivery.

Should product be returned with no fault found, a charge of £95 will be levied.

FAULT DESCRIPTION / DOCUMENTATION ERRORS :-

(PLEASE INCLUDE SYSTEM CONFIGURATION & ANY METHODS YOU HAVE IMPLEMENTED TO ATTEMPT TO RECTIFY THE ISSUE)

Please tick the box to confirm you accept the above terms and submit your request