Full pre and post sale technical support is provided without obligation, free of charge, for the duration of your project – some of our competitors charge 5p a minute!
DSL’s highly trained Sales staff provide an unprecedented level of first line support. Qualified as Microsoft technical support engineers and combining years of hands-on product experience, our aim is to resolve any query/issue during the very first discussion.
To resolve most common queries, initially please refer to our ever expanding FAQ knowledge base.
Should this fail to resolve your query, either call or e-mail your dedicated Account Manager (or any other member of the team) and we will try and resolve the issue for you immediately.
The support engineer, after exhausting all practical means of remote diagnosis, may in isolated circumstances require the product to be returned to DSL using our efficient RMA procedure.
Under these circumstances too much information is better than too little. “Does not work” or “Faulty” are insufficient descriptions and may well delay rather than expedite a resolution.
If we are unable to resolve it immediately we will:-
– Log the time and date of your submission within our technical support monitoring system.
– Allocate that support issue a unique reference number for traceability.
– Advise you regularly of the progress in resolving the issue.
– Regularly review the progress made in resolving outstanding support issues.
– Use whatever resource is available to us in resolving that issue.
Should the unit require return for further investigation, completion of our RMA Fault Report form is required and will expedite the process. Please affix this to the exterior of the package.
Despite DSL products undergoing a rigorous inspection and testing process, we have less control on what can occur to products during transit. Whilst this is a rarity, this conceivably can on occasion cause goods to be dead on arrival, if this is the case please report this immediately (maximum 7 days) and DSL will endeavour to provide a replacement product as soon as is viable.
You can contact us in the following ways: