Getting The Best Out Of DSL

Many of our clients access better pricing, lead times and support to help them be more successful through our complimentary value-add services. Here’s our tips ‘n’ tricks guide to helping us better help you – depending upon your key motivations.

I want DSL to help me..







Access lower unit pricing with flexible call offs

If you regularly order lower quantities and pay higher unit prices, order a larger quantity on a free flexible call off arrangement and benefit from a lower unit price whilst only being invoiced for what you receive, when you receive it.

Access next day delivery with flexible call offs

If you order exactly what you need when you need it and wait a number of weeks for delivery, arrange a free flexible call off and we’ll hold stock just for you in the UK, ready to ship next day.

Protect against FOREX fluctuations with flexible call offs

If you regularly order lower quantities and suffer pricing fluctuating every time due to global exchange rate movement, place a free flexible call off arrangement and benefit from locking your pricing.

DSL pre-installation service

If you spend time manually configuring the operating system and/or software for every DSL system you receive, let us help you capture that configuration and we’ll pre-install it free of charge, so it’s ready to deploy out of the box.

DSL pre-configuration service

If you spend time manually configuring your hardware for every DSL system you receive, let us pre-configure your hardware, so it’s ready to deploy out of the box.

We can directly support your customers

If you unnecessarily act as a the middle-man if your end customer requires support specifically relating to our hardware, we’ll happily support them directly.

We’re here to support you

If you spend time googling for technical support, utilise our in-house support team, that’s what they’re here for.

We’re can help you be more successful

Utilise your account manager to bounce ideas off, learn more about the industry and current trends to help guide your direction and be more successful, that’s what they’re there for.

We provide life-time technical support

If you ever assume a DSL product is too old for us to support, don’t worry – we pride ourselves on our life-time technical support (and love hearing about long term applications using our products).

Customise colours and add your logo

Visually customise your DSL products to support your company branding, with custom colours and custom logos.

Incorporate additional functionality into your DSL system

Don’t buy expensive 3rd party I/O converters or adapters without first checking if that functionality can be incorporated into your DSL product at source.

Try before you buy

Utilise our vast stock of evalution systems to trial and prove our products before spending a penny.

Improve cash-flow by not holding extra stock

Avoid holding unnecessary stock at the expense of cash flow to mitigate lead times, arrange a free flexible call off and we’ll hold stock just for you in the UK, ready to ship next day – only invoiced when shipped.

We can pre-assemble for you

Avoid spending time manually assembling peripheral parts of your product, it’s likely DSL can do this for you, so it’s ready (or readier) to deploy out of the box.

Utilise our in-house approvals equipment

Avoid buying or renting expensive environmental and/or certification equipment, DSL makes theirs available free of charge to customers, such as our EMC pre-compliance, environmental chamber and thermal gun equipment.

We’re happy to connect you

Need to speak to an expert in the industry? If we don’t have that expert ourselves we’ll almost certainly know them and be able to connect you.

Utilise our expedited delivery services

Need a delivery urgently? Utilise our timed delivery or same day courier service.

Utilise our software integration capability

Need help integrating your software with the operating system? Utilise our in-house engineering team who’ll support this, we can even do this on our evaluation systems so you can immediately evaluate out of the box.

We’ll always try and support you, even with 3rd party hardware

Don’t assume if your struggling integrating someone else’s hardware with ours that we can’t help, we’ll do everything we can to support integrating 3rd party hardware with our own.

Trade in USD if beneficial to you

Is trading in GBP optimal for your business? We trade in USD with many of our clients who it’s far more beneficial to.

We can visit your or your client’s site to offer our expert guidance

Struggling to define exactly what you need for your application environment? We’ll happily visit your site (or your client’s) to offer our expert opinion on what you need (and what you don’t need).

We can visit your or your client’s site to offer direct support

Struggling to support your client on site? Where practical, we’ll happily attend your site (or your client’s) to offer our support.

We can manage last minute changes to rescue any situation

Need the flexibility of last minute changes? Unlike large corporations we can react quickly to those evolving situations our clients face every day.

Use our certification support

Need support on certifying your product for the right industry or country? We’re constantly certifying products across many different industries and will happily support you to the best of our abilities.

We’ll support your client meetings and exhibitions

Need support at a client meeting or trade show? Whether that’s loaned hardware or our physical presence, we’ll happily support you with our products and team to maximise your success.

We’ll happily guide you on product life-cycle queries.

Need advice on your product’s longevity or upgrade paths, utilise our in-house team rather than doing the research yourself.