Support Overview

Please refer to our ever expanding support knowledge base for answers to common questions.

Full technical support for the duration of your project is provided free of charge.

Should you ever require this support we will try and resolve the issue for you immediately.

The support engineer, after exhausting all practical means of remote diagnosis, may require the product to be returned to DSL using our RMA procedure.

Under these circumstances too much information is better than too little. "Does not work" or "Faulty" are insufficient descriptions and may well delay rather than expedite a resolution.

If we are unable to resolve it immediately we will:-

• Log the time and date of your submission within our technical support monitoring system.
• Allocate that support issue a unique reference number for traceability.
• Advise you regularly of the progress in resolving the issue.
• Regularly review the progress made in resolving outstanding support issues.
• Use whatever resource is available to us in resolving that issue.

You can contact us in the following ways:

Technical Support
E-mail: support@dsl-ltd.co.uk
Phone: +44 (0)1462 675530
Fax: +44 (0)1462 482461

Sales
E-mail:
Phone: +44 (0)1462 675530
Fax: +44 (0)1462 482461