Whilst DSL takes all reasonable care to ensure that products supplied are fault free, occasionally problems do occur and should that happen a formalised returns procedure will ensure the prompt resolution to these issues. Once a completed fault report form (available on request) has been received and processed it will be returned to you with a DSL RMA number appended. This is your authority to return the product. Please ensure that this document accompanies the product when it is returned and that a copy is retained such that you can refer to it when requesting an update on the progress of a repair. The product should always be returned in or similar to the packaging it was supplied in (static dissipative) and you are advised to get proof of delivery. Some repairs may be chargeable and you will receive formal advice before any work is carried out if this is the case. If the product is determined to be beyond economical repair then the following options will be given: 1. Scrap This will occur automatically if DSL does not receive a reply to two notices. (There may be some exceptions to this) or if you instruct us during these communications. 2. Return However this may incur shipping charges.